1. Privacy Statement
1.2 Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
1.4 The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards.
1.5 This website will be governed by the law of UAE
2. Collection of Personal Information
2.1 FreshCulture.me only collects personal information for the purposes of conducting our business as an online retailer and trader. The personal information we collect from you will include information you give us when you:
(a) register or subscribe to our Website;
(b) complete a transaction with us; and
(c) contact us.
2.2 The personal information that we collect on individuals may include, but is not limited to:
(a) your name;
(b) your contact details including your email, home address and billing address;
(c) your payment details; and
(d) other personal information that we collect in the course of a transaction or that you provide to us when you contact us.
2.3 We may collect personal information from individuals, who are not customers of our business but whose personal information is given to us by those individuals via our Website (including Help Centre) or in the course of a transaction.
2.4 Wherever applicable and possible, we may try to gather necessary information straight from the parties concerned. In general, we will be discussing to the individuals the reason behind the information collection, the secondary consumers who can access that information, and the procedures that will be implied regarding the usage or the distribution of the information; otherwise, such matters will be clear and evident in any given condition.
2.5 If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters listed in clause 2.4.
2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:
(a) your computer's operating system;
(b) your computer's browser type and capabilities;
(c) your computer's Internet Protocol (IP) address and geo location;
(d) web pages visited, including how you were referred to each web page; and
(e) web page usage statistics, including the time spent on each web page.
In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program.
Cookies can be managed by accessing the individual settings in your browser.
2.8 We will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions of Use and Sale.
3. Using and Disclosing Your Personal Information
3.1 We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you (Please refer Terms & Conditions page for details); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorisation, processing and verification services.
3.2 All credit/debit cards' details or information will NOT be stored, sold, shared, rented or leased to any third parties.
3.3 We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
3.4 Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, otherwise to enable us to carry out our business as an online retailer of goods and services.
3.5 Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies as per the law of UAE, where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
3.6 When registering with FreshCulture.me, you consent to FreshCulture.me using your personal information, such as your email address, for direct marketing purposes. This includes sending you deals/ offer emails. You may opt out of receiving these direct marketing communications at any time.
3.7 If you are a registered user of the website and have supplied your email address, FreshCulture.me may send you email to tell you about new features, ask for your feedback, or just keep you up-to-date with the latest developments at FreshCulture.me and our products.
3.8 FreshCulture.me may collect statistics about the behaviour of visitors to its website. For instance, FreshCulture may monitor the most popular products on the website and may display this information publicly or provide it to others. However, FreshCulture does not disclose personally-identifying information other than to any of its affiliates and subsidiaries associated with offering you the FreshCulture.me service, as governed by the laws of UAE.
4. Security of Your Personal Information
4.1 All personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. FreshCulture.me may collect and securely store the delivery information such as customers name, location, address and contact numbers as required for the purpose of delivery of the products & services.
4.2 We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
5. Access to Your Personal Information and Complaints Procedure
5.1 You have certain rights to access the personal information we collect and hold about you.
5.2 Generally, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Help Centre.
5.3 We take those steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.2 above.
5.4 To make a complaint about a breach of the UAE Privacy Principles, which includes how we handle your personal information, you may contact our Help Centre . We will endeavour to respond to your complaint within a reasonable time after it is received.
6. Payment Card Details
All Payments are via Cash on Delivery. There will be prepaid payment gateway integration also done and customers will be notified about the same.